Friday, May 23, 2008

how the mighty have fallen

We all love Carrie Bradshaw's "Carrie" necklace. I mean, who didn't want to immediately run out and get a nameplate necklace all their own? There's a narcissist in all of us. (Don't lie!)

With all that popularity, I couldn't believe when I heard there was such awful customer service at jewelry designer Patricia Field's company! I mean, with SATC coming out next weekend, you'd think the designer of that delectable ornament would be bending over backwards to please the gals.

Word on the street is that a lovely young lass was trying to make a purchase online but needed to call in. Poor thing encountered such a miserable femme on the other line. Said femme had the nerve to hang up on the LYL mid-sentence! LYL being the sensible one, decided that perhaps the femme did so by accident and called again, alas no. That hang up was all but malicious! The nerve!

Then when she tried to calmly speak to a manager, the manager chewed her out too! What ever happened to "the customer is always right??" The so-called manager even threatened to block her email from shopping from them again - as if she would ever stoop to that level. Finally, an exacerbated LYL decided to cancel her order completely (good for her!) and demanded that a confirmation of the cancellation be emailed to her directly.

All was fine and dandy until she received the email.

"Difficult customer?" Tsk, tsk! I guess the old saying of "pretty on the inside and the out" does not hold true at this online shop..

1 comment:

jack said...

that's totally unacceptible! that kinda sh*t should get a mofo fired. you should post this to the news outlets. holla your friends at the seattle times to see if they wanna report on this bullsh*t.